PRIVACY POLICY

Welcome to The Cosh. The Cosh is a jewellery brand and a unit of The Upper Edit LLP.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through our website thecosh.in.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you browse our Website, create an account, place an order, contact us, or otherwise interact with The Cosh, we may collect certain information, including:

A. Personal Information

This may include:

• Full name
• Billing and shipping address
• Email address
• Mobile/telephone number
• Order and purchase details
• Information provided when you contact our customer support team

B. Payment Information

When you make a payment, your payment may be processed through third-party payment gateways.

The Cosh does not ordinarily store your complete debit card, credit card, UPI, banking, or other sensitive payment credentials on its own servers. Payment information is handled by the relevant authorised payment service provider in accordance with its privacy and security practices.

C. Technical Information

When you visit our Website, certain information may be collected automatically, such as:

• IP address
• Browser type and device information
• Operating system
• Pages visited
• Website activity and interaction data
• Date and time of visits
• Referring website or source

2. HOW WE USE YOUR INFORMATION

We may use the information collected from you to:

• Process and fulfil your orders
• Arrange delivery and shipping
• Send order confirmations and updates
• Provide customer support
• Process returns, exchanges, cancellations, and store-credit requests in accordance with our policies
• Respond to your queries and requests
• Improve our Website, products, services, and customer experience
• Prevent fraudulent or unauthorised transactions
• Maintain records for accounting, legal, tax, and regulatory purposes
• Send promotional communications, offers, or updates where permitted and where you have consented or otherwise opted to receive them
• Comply with applicable laws and legal requirements

3. SHARING OF INFORMATION

We respect your privacy and do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business, including:

• Payment gateway and payment-processing providers
• Courier and logistics partners
• Website hosting and technology service providers
• Customer support and communication service providers
• Professional advisers, auditors, or legal representatives
• Government, regulatory, or law-enforcement authorities where required by law

Such information will be shared only to the extent reasonably necessary for the relevant purpose or as required by applicable law.

4. COOKIES

Our Website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand Website usage, and provide relevant functionality.

Cookies may help us:

• Keep items in your shopping cart
• Remember your preferences
• Understand how visitors use our Website
• Improve Website performance and functionality
• Analyse traffic and Website engagement

You may be able to disable or manage cookies through your browser settings. However, disabling certain cookies may affect some features of the Website.

5. THIRD-PARTY SERVICES

Our Website may use third-party services such as payment gateways, shipping partners, analytics providers, social-media tools, advertising platforms, or other technology providers.

These third parties may process information in accordance with their own privacy policies and terms. The Cosh encourages customers to review the privacy policies of such third-party service providers where applicable.

6. MARKETING COMMUNICATIONS

If you have opted to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, telephone, or other permitted communication channels regarding:

• New collections
• Offers and promotions
• Product launches
• Special events
• Updates from The Cosh

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that even after opting out of promotional communications, we may still send essential transactional or service-related communications, such as order confirmations, shipping updates, or information relating to your purchases.

7. DATA SECURITY

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, and regulatory obligations.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

9. YOUR RIGHTS

Subject to applicable laws and regulations, you may have the right to:

• Request access to personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permissible
• Withdraw consent for certain uses of your information
• Opt out of promotional communications
• Raise a concern regarding the handling of your personal information

To exercise any applicable rights or raise a privacy-related concern, you may contact us using the details provided below.

10. CHILDREN'S PRIVACY

Our Website is intended for use by individuals who can legally enter into transactions under applicable law.

We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

11. LINKS TO OTHER WEBSITES

Our Website may contain links to third-party websites, social-media platforms, or other external services.

The Cosh is not responsible for the privacy practices, content, security, or policies of such third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12. CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable legal requirements.

Any updated version will be published on thecosh.in with a revised effective date.

We encourage you to review this Privacy Policy periodically.

13. CONTACT US

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

The Cosh
A unit of The Upper Edit LLP
Website: thecosh.in
Email: thekosh.official12@gmail.com

We will make reasonable efforts to respond to privacy-related queries within a reasonable period.

14. CONSENT

By using our Website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein, to the extent permitted by applicable law.

The Cosh reserves the right to update this Privacy Policy as required to remain compliant with applicable laws and regulations.