Shipping & Delivery Policy

At The Cosh, we understand that every order is special. We partner with trusted logistics and courier partners to ensure that your jewellery reaches you safely, securely and within the estimated delivery timeline.

Order Processing & Dispatch

• All confirmed orders are carefully processed and packed before dispatch.
• Orders are generally dispatched within 3–4 working days from the date of order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once your order has been dispatched, you will receive tracking details via email and/or WhatsApp/SMS, wherever applicable.

Delivery Timeline

• Delivery timelines depend on the delivery address, pincode, courier serviceability and other logistical factors.
• Orders within India are generally delivered within 5–10 working days after dispatch.
• Deliveries to Tier 1 cities and metropolitan areas may arrive sooner, while deliveries to Tier 2, Tier 3 cities and remote locations may take additional time.
• The estimated delivery date displayed at checkout, wherever applicable, is indicative and may vary due to circumstances beyond our control.

Shipping Charges

• We offer shipping across India.
• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
• Any shipping charges paid at the time of placing the order are non-refundable, except where the order is cancelled by The Cosh due to reasons attributable to us.

Order Tracking

Once your order has been dispatched, tracking details will be shared with you through the contact details provided at the time of placing the order.

You may use the tracking information to follow the progress of your shipment.

Delivery Attempts

Our courier partners may make multiple delivery attempts. Customers are requested to ensure that someone is available at the provided delivery address to receive the package.

If a shipment is returned to us due to an incorrect/incomplete address, unavailability of the recipient, refusal to accept the package, or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

Address Changes

Please ensure that your shipping address, contact number and pincode are entered correctly while placing your order.

If you wish to change your delivery address after placing the order, please contact us at the earliest at the details provided on our website. Address changes can only be accommodated if the order has not yet been dispatched.

Once an order has been shipped, the delivery address generally cannot be changed.

Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, you may refer to our Return & Refund Policy for applicable provisions.

Delays & Exceptions

While we make every effort to deliver your order within the estimated timeline, unforeseen circumstances may occasionally cause delays. These may include:

• Adverse weather conditions
• Natural calamities
• Public holidays or regional restrictions
• Courier or logistics-related delays
• Incorrect or incomplete address details
• Remote or non-serviceable locations
• Regulatory, operational or other circumstances beyond our reasonable control

The Cosh shall not be held responsible for delays arising from circumstances beyond our reasonable control.

International Shipping

At present, international shipping may be available only for select products and destinations.

Where international shipping is offered, applicable shipping charges, customs duties, taxes and other charges, if any, will be borne by the customer unless specifically stated otherwise.

International delivery timelines may vary depending on the destination, customs clearance and local delivery conditions.

Damaged or Tampered Packages

We take utmost care while packaging every order.

If you receive a package that appears damaged, opened or tampered with, please do not accept the shipment where possible. If you do accept it, please contact us at the earliest and provide clear photographs/videos of the package and the product received.

For further assistance regarding shipping or delivery, please contact us at:

Email: thekosh.official12@gmail.com
Website: thecosh.in

We are committed to making your shopping experience with The Cosh smooth, secure and seamless.