TERMS & CONDITIONS

Welcome to The Cosh. These Terms & Conditions govern your access to and use of our website thecosh.in, including browsing, purchasing our products, and using any services made available through the website.

By accessing, browsing, or placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy and Return & Refund Policy.

If you do not agree with any of these terms, please do not use our website or place an order.

1. ABOUT THE COSH

The Cosh is a jewellery and accessories brand operated by The Upper Edit LLP.

Throughout these Terms & Conditions, the terms “The Cosh,” “we,” “us,” and “our” refer to The Cosh / The Upper Edit LLP, as applicable.

The terms “you,” “your,” “customer,” or “user” refer to any person accessing the website or purchasing products from us.

2. ELIGIBILITY AND USE OF THE WEBSITE

By using this website, you confirm that:

• You are legally competent to enter into a binding agreement under applicable Indian law.
• The information provided by you is accurate, complete, and current.
• You will use the website only for lawful purposes.
• You will not use the website in any manner that violates applicable laws or regulations.
• You will not attempt to interfere with, damage, disrupt, or gain unauthorised access to the website or its systems.

We reserve the right to refuse service, cancel an order, or restrict access to the website where we reasonably believe these Terms & Conditions have been violated.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, prices, and other information displayed on the website are accurate.

However, please note that:

• Actual colours may vary slightly depending on your device, screen settings, lighting, or photography conditions.
• Jewellery and handmade/accessory products may have minor variations in colour, texture, finish, shape, or detailing.
• Such minor variations shall not necessarily be considered defects.
• Product measurements are approximate unless specifically stated otherwise.
• Product images are for representation purposes and may not always reflect the exact scale of the product.

We reserve the right to modify product descriptions, specifications, availability, and pricing at any time without prior notice.

4. PRODUCT AVAILABILITY

All products displayed on the website are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.
• Discontinue any product at any time.
• Restrict the sale of products to particular locations or customers where necessary.
• Correct errors relating to product information, pricing, availability, or offers.

If a product becomes unavailable after an order has been placed, we may contact you regarding the order and, where applicable, provide an appropriate resolution in accordance with our policies and applicable law.

5. PRICING AND TAXES

All prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, or other charges, where relevant, will be displayed during the purchase process.

We make reasonable efforts to ensure that pricing information is accurate. However, in the event of an inadvertent pricing or technical error, The Cosh reserves the right to correct the error and, where legally permissible, cancel or modify an affected order after notifying the customer.

6. ORDERS AND ACCEPTANCE

Placing an order on the website constitutes an offer by you to purchase the selected products.

After you place an order, you may receive an order confirmation acknowledging receipt of your order. Such confirmation does not necessarily constitute final acceptance of the order.

An order may be cancelled or refused in circumstances including, but not limited to:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraudulent or unauthorised transactions.
• Incomplete or inaccurate customer information.
• Duplicate or unusually large orders.
• Orders that appear to be placed for unauthorised resale or commercial distribution.
• Technical or system errors.

Where an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Return & Refund Policy and applicable law.

7. ACCURACY OF CUSTOMER INFORMATION

You agree to provide complete and accurate information while placing an order.

This includes, where applicable:

• Full name
• Billing information
• Shipping address
• Mobile number
• Email address
• Payment-related information required by the authorised payment service provider

You are responsible for ensuring that your shipping and contact information is correct.

The Cosh shall not be responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect, incomplete, or outdated information provided by the customer.

8. PAYMENT

Payments may be processed through authorised third-party payment gateways or service providers.

The Cosh does not ordinarily store complete payment-card information on its own systems.

By proceeding with a transaction, you agree to comply with the terms and conditions applicable to the relevant payment service provider.

In the event of a payment failure, duplicate payment, unsuccessful transaction, or other payment-related issue, please contact us at:

Email: thekosh.official12@gmail.com

9. SHIPPING AND DELIVERY

Orders will be shipped to the address provided by the customer at the time of purchase.

Delivery timelines displayed on the website are estimates and may be affected by circumstances beyond our reasonable control, including:

• Courier or logistics delays
• Weather conditions
• Natural disasters
• Strikes or disruptions
• Public holidays
• Government restrictions
• Incorrect or incomplete delivery information
• Unforeseen operational circumstances

Once an order has been handed over to the courier/logistics partner, delivery may be subject to the courier's terms and operational timelines.

Please refer to our Return & Refund Policy for provisions relating to damaged, incorrect, or eligible returned products.

10. RETURNS, REFUNDS AND STORE CREDIT

Returns, refunds, and eligible order-related resolutions shall be governed by our Return & Refund Policy, which forms an integral part of these Terms & Conditions.

Where applicable, eligible returns may be processed in accordance with the conditions, timelines, exclusions, and verification requirements specified in that policy.

Where The Cosh provides store credit as the applicable resolution, such store credit shall be subject to the terms communicated in our Return & Refund Policy.

Customers are requested to carefully review the Return & Refund Policy before placing an order.

11. JEWELLERY CARE AND USAGE

Jewellery and accessories may require appropriate care to maintain their appearance and finish.

Customers are advised to follow any care instructions provided with the product.

The Cosh shall not be responsible for damage resulting from improper handling, storage, cleaning, exposure to unsuitable substances, accidents, normal wear and tear, or failure to follow recommended care instructions.

Unless specifically stated otherwise for a particular product, jewellery should be kept away from excessive moisture, perfumes, chemicals, cosmetics, and prolonged exposure to water.

12. INTELLECTUAL PROPERTY

All content appearing on thecosh.in, including but not limited to:

• The Cosh name and branding
• Logos
• Product names
• Photographs
• Product images
• Graphics
• Designs
• Text
• Written content
• Product descriptions
• Videos
• Website layout and visual elements

is owned by or licensed to The Cosh / The Upper Edit LLP, as applicable, and is protected under applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, republish, sell, commercially exploit, or otherwise use any website content without prior written permission.

Unauthorised use of our intellectual property may result in appropriate legal action.

13. USER CONTENT, REVIEWS AND FEEDBACK

If you voluntarily submit reviews, feedback, suggestions, photographs, ideas, or other content to The Cosh, you confirm that:

• The content is truthful and does not knowingly contain misleading information.
• You have the right to submit the content.
• The content does not infringe the intellectual-property, privacy, or other rights of another person.
• The content does not contain unlawful, abusive, defamatory, obscene, threatening, or malicious material.

We reserve the right, where appropriate, to review, moderate, edit, refuse, or remove user-generated content that violates these Terms & Conditions or applicable law.

By submitting content for publication, you grant The Cosh a non-exclusive right to use, reproduce, display, and publish such content for legitimate business, marketing, promotional, or website-related purposes, subject to applicable law.

14. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, payment gateways, delivery services, social-media platforms, or other external services.

Such third-party services are operated independently and are subject to their own terms and policies.

The Cosh does not control and is not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Your use of such third-party services is at your own discretion and risk.

15. PROHIBITED ACTIVITIES

You agree not to use our website or its content:

• For any unlawful purpose.
• To infringe our intellectual-property rights or those of any third party.
• To submit false, fraudulent, or misleading information.
• To interfere with the functioning or security of the website.
• To introduce viruses, malware, or other harmful code.
• To attempt unauthorised access to our website, servers, databases, or systems.
• To scrape, copy, reproduce, or commercially exploit website content without permission.
• To impersonate another person or entity.
• To engage in activities that may harm The Cosh, its customers, employees, service providers, or other users.
• To use the website for fraudulent resale or unauthorised commercial purposes.

We reserve the right to restrict or terminate access to the website where prohibited activities are detected or reasonably suspected.

16. ACCURACY, ERRORS AND OMISSIONS

From time to time, the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct such errors or omissions and to update information when necessary.

Where permitted by law, we may cancel or modify an order affected by an obvious error and will communicate with the customer regarding the appropriate resolution.

17. DISCLAIMER

We make reasonable efforts to maintain the website and provide accurate product and service information. However, we do not guarantee that:

• The website will always be available or uninterrupted.
• The website will always be free from errors.
• All information will always be complete, accurate, or current.
• The website will be free from viruses or other harmful components.

Your use of the website is at your own risk, subject to the rights and protections available to you under applicable law.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, The Cosh / The Upper Edit LLP shall not be liable for indirect, incidental, special, or consequential loss arising from the use of the website or products purchased through it.

This may include loss arising from circumstances beyond our reasonable control, website interruptions, third-party services, courier delays, or misuse of products.

However, nothing in these Terms & Conditions shall limit any rights or remedies that cannot legally be excluded under applicable Indian law.

19. INDEMNIFICATION

You agree to indemnify and hold harmless The Cosh, The Upper Edit LLP, and their respective partners, employees, representatives, service providers, and agents from claims, losses, liabilities, damages, costs, or expenses arising from:

• Your breach of these Terms & Conditions.
• Your unlawful use of the website.
• Your violation of any applicable law.
• Your infringement of the rights of another person.
• Your misuse of products or website content.

This provision shall apply to the extent permitted under applicable law.

20. PRIVACY

Your use of the website and submission of personal information is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store, and protect personal information provided through the website.

By using the website, you acknowledge that you have read and understood our Privacy Policy.

21. SUSPENSION OR TERMINATION

We reserve the right to suspend, restrict, or terminate your access to the website or any part of our services if we reasonably believe that you have violated these Terms & Conditions or applicable law.

Any rights or obligations that accrued before termination shall continue to apply where appropriate.

22. SEVERABILITY

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue to remain valid and enforceable.

23. ENTIRE AGREEMENT

These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, and any other policies expressly incorporated into the website, constitute the understanding between you and The Cosh regarding your use of the website.

Any failure by us to enforce a provision of these Terms & Conditions shall not constitute a waiver of our right to enforce that provision in the future.

24. CHANGES TO THESE TERMS & CONDITIONS

We reserve the right to update, modify, or replace these Terms & Conditions at our discretion.

Any updated version will be published on this website with the revised effective date.

It is your responsibility to review these Terms & Conditions periodically.

Your continued use of the website after changes have been published constitutes your acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

25. GOVERNING LAW AND JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the competent courts in Uttar Pradesh, India.

26. CONTACT INFORMATION

For questions, concerns, or clarifications regarding these Terms & Conditions, please contact us at:

The Cosh
Operated by: The Upper Edit LLP
Website: thecosh.in
Email: thekosh.official12@gmail.com

We will endeavour to respond to customer queries within a reasonable period.

BY USING THIS WEBSITE

By accessing, browsing, or purchasing from thecosh.in, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and our Return & Refund Policy.