Return, Exchange & Refund Policy

At The Cosh, every piece is carefully inspected and packed before it leaves us. We want you to have a seamless shopping experience and, at the same time, ensure that our jewellery reaches you in its original condition.

Please read the following policy carefully before placing your order.

1. Return & Exchange Window

We offer a 3-day return and exchange window from the date of delivery.

• You may raise a return or exchange request within 3 calendar days of receiving your order.
• Requests raised after the 3-day window will not be accepted.
• To initiate a return or exchange, please email us at thekosh.official12@gmail.com with your Order ID, registered contact number and reason for the request.
• The return window will automatically close after 3 days from the date of delivery.

2. Eligibility for Return & Exchange

To be eligible for a return or exchange, the product must:

• Be unused and unworn.
• Be in its original condition.
• Have all original tags, labels and packaging intact.
• Be returned with the original box, pouch and any other accessories provided with the order.
• Not have any scratches, marks, damage, alteration, perfume/cosmetic residue or other signs of use.
• Be returned with any complimentary gifts/freebies, wherever applicable.

Products that do not meet these conditions may be rejected after inspection.

The Cosh reserves the right to determine whether a returned product meets the eligibility criteria.

3. Unboxing Video – Important

We strongly recommend recording a continuous, clear unboxing video immediately upon receiving your parcel.

For claims relating to damaged, defective, missing or incorrect products, an unboxing video is mandatory.

The video should:

1. Clearly show the parcel in its sealed condition.
2. Clearly show the shipping label/order details.
3. Capture the opening of the parcel in one continuous video.
4. Clearly show the jewellery and its packaging.
5. Clearly highlight any damage, defect or missing item.

The video should not be edited or interrupted.

Insufficient evidence, an edited video or visible signs of tampering may result in the claim being rejected.

4. Damaged, Defective, Missing or Incorrect Product

Every order undergoes a quality check before dispatch. However, in the unlikely event that you receive a product that is damaged, defective, missing or different from the product ordered, please notify us within 3 days of delivery.

Please email thekosh.official12@gmail.com with:

• Order ID
• Clear photographs of the product
• A continuous unboxing video
• A brief description of the issue

Once the product is received and inspected by our team, we will determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

• Replacement
• Exchange
• Store credit

If your order contains multiple products, only the affected product(s) will be considered for a damage/defect/missing-item claim, subject to verification.

5. Return Due to Change of Mind / Dislike

If you do not wish to keep a product due to a change of mind, personal preference or dislike, you may request a return within 3 days of delivery, provided the product meets all our return conditions.

The product must be:

• Unused and unworn
• In its original condition
• Free from scratches, marks or signs of use
• Returned with original tags and packaging intact

Once the returned product reaches us, it will undergo a quality inspection.

If approved, the eligible amount will be issued as The Cosh Store Credit.

We do not provide cash refunds for change-of-mind/dislike returns.

Applicable reverse shipping charges, if any, may be deducted from the store credit.

6. Store Credit

All approved returns and exchanges will be processed through The Cosh Store Credit, unless otherwise required under applicable law.

• Store credit will be issued after the returned product has been received and successfully inspected.
• Store credit will generally be issued within 7 working days of receiving the returned product.
• Store credit can be used towards future purchases on thecosh.in.
• Any difference in value for a future purchase will be payable by the customer.
• Store credit issued against a returned product cannot be converted into cash.

7. Exchanges

Exchanges are subject to product availability and successful quality inspection.

If the replacement product has a higher value, the customer will be required to pay the difference.

If the replacement product has a lower value, the difference will be issued as The Cosh Store Credit.

An exchange request will be processed only after the original product is received and passes our quality inspection.

8. Non-Returnable & Non-Exchangeable Products

The following products are not eligible for return or exchange:

• Custom-made or personalised jewellery
• Products specifically marked "Non-Returnable" on the product page
• Products purchased during clearance/final sale
• Products purchased under certain special promotional offers or schemes, where the product page specifically states that returns/exchanges are not available
• Individual pieces from a combo, set or gift box
• Products that have been worn, used, altered or damaged after delivery
• Products returned without their original tags, packaging or accessories

Any product-specific return restriction mentioned on the product page will take precedence.

9. Combo, Set & Gift Orders

Products purchased as part of a combo, set or gift box must be returned as a complete set.

Individual jewellery pieces from a combo or gift set cannot be returned or exchanged separately, unless specifically permitted by The Cosh.

If a complimentary gift/freebie was provided with an eligible order, it must be returned along with the product.

10. Reverse Pickup

Once your return request has been approved, The Cosh may arrange a reverse pickup through our logistics partner, wherever the service is available.

Customers are requested to:

• Pack the product securely.
• Keep the original packaging intact.
• Be available for the scheduled pickup.
• Hand over the correct product along with the required accessories.

If a pickup cannot be completed because the customer is unavailable or unable to hand over the parcel, the pickup may need to be rescheduled and the overall return timeline may be extended.

For locations where reverse pickup is unavailable, The Cosh may ask the customer to ship the product through an alternate courier service.

Applicable reverse shipping charges, if any, will be communicated to the customer at the time of initiating the return.

11. Inspection & Approval

All returned products are subject to inspection once received by The Cosh.

A return/exchange may be rejected if:

• The product has been worn or used.
• The product is damaged after delivery.
• Tags or packaging are missing.
• There are signs of tampering or alteration.
• The product does not match the product originally dispatched.
• The product fails our quality inspection.

In case a return is rejected, no store credit will be issued and the product may be sent back to the customer.

The decision of The Cosh regarding the condition and eligibility of a returned product will be final, subject to applicable consumer laws.

12. Order Cancellation

Orders can be cancelled only before dispatch, subject to the order's processing status.

Once an order has been dispatched, cancellation may not be possible.

For cancellation requests, please contact us at:

Email: thekosh.official12@gmail.com

Please mention your Order ID in the subject line.

13. Jewellery Care & Natural Wear

Jewellery should be handled and stored with care.

Exposure to perfume, cosmetics, chemicals and improper storage may affect the appearance of jewellery over time.

Changes caused by normal wear, improper handling or failure to follow the recommended jewellery-care instructions will not be considered a manufacturing defect and will not qualify for a return or exchange.

We recommend storing your jewellery in its original pouch/box when not in use and keeping it away from perfumes and chemicals.

14. Contact Us

For any return, exchange or order-related query, please contact us at:

The Cosh
Website: thecosh.in
Email: thekosh.official12@gmail.com

Please mention your Order ID in all correspondence so that we can assist you promptly.